”“There aren’t enough of those manual claims agents. I’ve been telling you forever,” Rita said.“I’m working on setting up another training class after the new hires rotate out of the bullpen.”The bullpen was the term we used in our call center for where the new junior agents were grouped. They usually spent a month there with two highly experienced supervisors to answer all questions and guide them into becoming fully-functioning agents. That first month is one of the most trying times for a new call center employee. It’s their first time on the phones dealing with customers live outside of training. You could usually see them sweating when walking by their section.“Thank god,” Addie said. “Our claims hold times are through the roof these days. I’m gonna go check in with my agents. See you guys later.”I sipped my coffee as I checked in with the four other early-bird supervisors. No surprise, their eyes bulged too.“You need to start doing this every day,” Bethany said, taking her. I wanted her to be awake for the fireworks that evening, which meant she needed some sleep beforehand. I didn't recognize the car pulling in my driveway only because he had taken a plane here and was renting a car. My heart leaped into my throat when I saw him. I wasn't so sure I could act cool after the webcam show, not to mention, I would of had problems either way being calm because I didn't know if he wanted a friend or more, either of which I was all for, though I wanted the "or more" preferably. He gave Isabelle a hug and sat down on the couch while I put her to bed.I sat down next to him and made small chat. I was apprehensive since I had only gotten a hi, and not hug like Isabelle. So I thinking he was going to go with the friends route when he leaned over and kissed me. I was caught offguard but responded quickly. I scooted closer to him, savoring this first kiss, one I had dreamt about for years but was just then experiencing. I would of gone straight to the bedroom if he.
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